Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Cited website and services (the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service

Cited measures and reports how brands appear in answers from third-party AI systems and search features. Metrics are estimates derived from sampled queries and automated analysis; AI outputs are non-deterministic and change over time. We do not guarantee the accuracy, completeness, or timeliness of any metric, and the Service is not a substitute for professional judgment.

No affiliation

Cited is not affiliated with, endorsed by, or sponsored by OpenAI, Anthropic, Google, Perplexity, Microsoft, xAI, or any other AI or search provider. All product names and trademarks are the property of their respective owners and are used for identification only.

Accounts

• You must provide accurate information and are responsible for activity under your account.
• Keep your credentials secure and notify us of any unauthorized use.
• You must be at least 16 and able to form a binding contract.

Acceptable use

You agree not to:

• Reverse engineer, resell, or misuse the Service, or circumvent usage limits or security controls.
• Submit unlawful, infringing, or misleading content, or another party’s data without authorization.
• Abuse the free “Am I Ranked?” tool (including automated or repeated submissions or fake emails).
• Interfere with or place undue load on the Service.

Plans, billing, and cancellation

• Paid plans are billed in advance on a recurring basis through our payment processor until cancelled.
• Fees are non-refundable except where required by law. Taxes may apply.
• You may cancel at any time; access continues through the end of the current billing period.
• We may change pricing or features on prospective notice.

Intellectual property

We own the Service and all related IP. You retain rights to the data you submit and grant us a license to process it to provide the Service. Aggregated, de-identified data may be used to operate and improve the Service.

Third-party services

The Service relies on third-party AI, data, hosting, and payment providers. Their availability, changes, or errors may affect the Service, and we are not responsible for third-party services.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY METRIC WILL BE ACCURATE, UNINTERRUPTED, OR ERROR-FREE.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Cited WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You will indemnify and hold Cited harmless from claims arising out of your content, your use of the Service, or your breach of these Terms.

Termination

We may suspend or terminate access for any violation of these Terms or to protect the Service. You may stop using the Service at any time. Provisions that by their nature should survive termination will survive.

Governing law & disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Any dispute will be resolved by binding arbitration on an individual basis, and you waive any right to a jury trial or to participate in a class action, except where prohibited by law.

Changes

We may update these Terms; continued use after changes constitutes acceptance. Material changes will be posted with an updated date.

Contact

Questions about these Terms? Email legal@citedanalytics.com.

This document is a general template provided for convenience and is not legal advice. Have counsel review and tailor it (including governing law and dispute-resolution terms) before relying on it.